- PINNACLE PERFORMANCE -
Steve Ferrante Speaker Programs
Steve's Speaking Presentations & Short Seminars
Below are 7 of Steve's speaking programs. Alternatively, Steve can tailor a program to best fit your meeting theme.
** All programs are available as featured speaker or short seminar presentations and can be custom tailored
from 1-3 hours to best accommodate your meeting needs and other scheduled agenda **
HOW FIT IS YOUR CUSTOMER SERVICE?
Have you ever considered the fitness level of your customer service effort? Businesses with healthy customer
service efforts maximize customer interactions and ultimately produce more sales and greater profitability.
Just like physical fitness, there are many aspects to managing the well-being of a customer service effort. In order to
reach an optimal level of customer service fitness your business must condition and strive to achieve peak performance
in all of these areas.
This power-packed session includes:
- How Superior Customer Service Pay Dividends for Your Business!
- The 7 Key Areas of Customer Service Fitness
- The Essential Elements of Extraordinary Service
- How Industry Leading Companies deliver World-Class Customer Service!
- Managing for Optimal Customer Service Health and Greater Results!
THE 6 ESSENTIAL SUCCESS TRAITS OF TOP-PERFORMING SALESPEOPLE
Top-performing salespeople are invaluable to any business as they typically represent the 20% of the team that
generate 80% of the revenue or thereabouts. While there’s certainly no magic formula for producing sales superstars,
there are proven principles that are directly applicable to high-achievers.
In this informative and inspiring session, Steve details the 6 essential success traits of top-performing salespeople and
the best practices they use to produce superior results for themselves and the businesses they represent!
SELL VALUE OR PAY THE PRICE
One of the biggest challenges facing all businesses is customer’s intent on receiving the lowest price for products and services. As customers discretionary spending has decreased in the current economic downturn, the price factor has increased dramatically. All too often when faced with this situation, sales personnel resort to price discounting costing the businesses they represent substantial dollars in lost profits. This High-Value session includes:
- Understanding customer’s needs now and your Value vs. Price
- Determining Value Advantages & Positioning Your True Value
- Monetizing Value to Maximize Sales & Profits
- Selling Value methods to discount less & sell more!
PINNACLE PERFORMANCE "WINNING TEAM" CULTURE
Unengaged employees do not create engaged customers! Winning team corporate cultures benefit from high levels of employee morale, motivation and productivity – all of which drive extraordinary customer service and engagement! In this entertaining and inspiring session, employees and managers will learn the principles of a winning team culture and what is required to effectively contribute and maintain a high performance organization to win in the marketplace and achieve greater levels of success! This inspiring program is suitable for your entire organization and includes:
- How Winning Team Cultures Drive Extraordinary Customer Service!
- Employee Values & Best Practices of Winning Team Cultures
- Leader Lessons: The winning cultures of market-leading companies
- Why Champion’s Win (The Mindset of Success)
- Preparing To Win (Positive Attitude insight & strategies)
- Morale, Motivation and Inspiration!
PINNACLE PERFORMANCE ON THE PHONE
- How to Increase Customer Engagement and Sales -
Every day salespeople lose sales opportunities due to ineffectiveness on the phone, costing the businesses they represent substantial revenue and profit. How many people call your business and yet end up buying from someone else? Prevent that from happening and win more customers for life with the tools and techniques in this high-performance session! Attendees Will Learn:
- Why phone interaction effectiveness are the most important sales skills to have
- How to avoid selling on price and stop losing business to your competitors
- Proven telephone relations skills to build rapport/trust and positively engage customers
- Expert sales techniques to win more business and create customer loyalty
Whether you’re a seasoned-veteran or a novice sales/customer service representative, this program will help elevate your performance to greater heights!
When sales representatives and customers meet, they enter into a complex process which goes far beyond the application of simple sales tactics. Sustained success is achieved not just by employing standard sales techniques but by being able to manage customer interactions and the interpersonal relationships involved. This program delivers the key negotiation strategies and relationship-building skills to ensure sales professionals know how to get the best outcome from every sales interaction they are involved in! Experience Stronger Salesperson/Customer Relationships and Greater Sales Results by ensuring that the customer, not just the organization—benefits! This Winning Session Includes:
- Understanding Negotiation and the “Win-Win” Methodology
- Your Negotiation Styles Profile and Assessing Your Counterpart
- Adapting Negotiation Styles for different communication types
- Behaviors of an Effective Negotiator
PRINCIPLES OF INFLUENCE
The Scientific Study of Persuasion and the Principles of Influence has been going on formally since the 1950’s.
By influencing positive changes in customer's behaviors, sales people can create strong customer bonds and achieve greater results! This fascinating and fun presentation references over thirty-five years of influence research and details the psychology of why people say “yes” – and how to apply these findings to drive greater success in your business. This Influential Session includes:
- How Principles of Influence work to produce positive changes in customer's behavior
- Proven Behavioral Methods to persuade and attract new customers
- How top performers use these principles to increase sales and how you can too!