- PINNACLE PERFORMANCE -

Steve Ferrante Speaker Programs

Regarded a dynamic and engaging speaker with the ability to increase motivation and inspire confidence,

Steve’s presentations have been successfully featured at National Conferences and Annual Conventions

for a variety of corporations, associations and organizations across the United States and Canada.

Steve’s Nutshell:

Captivating >Participants sense Steve’s passion and enthusiasm right away. Because his presentations

  are fast-paced, entertaining, and informative, he keeps everyone fully engaged from

  start to finish.

Fun >Steve uses Storytelling, Humor and a wealth of expertise and resources to provide presentations

  that are high energy, fun, and visually engaging.

Tailored > Steve takes the time to understand your organization and can tailor a presentation to integrate

    with your meeting theme, your overall business strategy, and your objectives.

No Theories >Steve combines his extensive research into Pinnacle Performance with his 20+ years of

  experience in sales/sales management to deliver real-world actionable ideas that can be

  put to use immediately.

Fulfilling >Steve's professionally prepared speaking presentations have received outstanding reviews

     from event planners and attendees nationwide!

Steve's Speaking Presentations & Short Seminars

** All programs are available as featured speaker or short seminar presentations and are normally 2 hours in duration

but can be tailored for between 1 and 3 hours to best accommodate your meeting needs and other scheduled agenda **

Program 1

STRONG SELLING IN A WEAK ECONOMY

Produced from Steve's highly acclaimed full-day Strong Selling in a Weak Economy seminar, this dynamic presentation

addresses the economic challenges facing your organization and provides essential success factors and proven sales

and customer service strategies  to succeed in today's weak  market.

Presented in a format that is educational, inspirational, and entertaining, attendees will learn:

• The  reality of the economy and your business!
  

• Understanding your customer’s need now and what you must do to survive and thrive!
  

• How to manage for Higher Performance and Results!
  

• Selling Value methods to discount less & sell more!
  

• Best Practices to outsell the downturn!
  

• Workplace sanity tips to boost morale and motivation, and other fun stuff!
  

Click Here for pdf file of this session as produced for the retail tire and auto service industry

Short Clip from Steve's Keynote Presentation

at ASA Tire Systems InfoExpo Client Conference

in Newport Beach, California September 2009 >

Program is also available as a full-day seminar for

your business or association. Click here for details

Program 2

PINNACLE PERFORMANCE CUSTOMER SERVICE

Have you ever considered the fitness level of your sales and customer service effort? Just as with personal fitness,

there are many aspects to managing the well-being of a customer service effort. Businesses with healthy customer

service efforts maximize customer interactions and ultimately produce more sales and greater profitability.

With select content from Steve's nationally acclaimed full-day Pinnacle Performance Sales & Customer Service Seminar

for the retail tire and auto service industry, this engaging session includes:

• How Superior Customer Service Pay Dividends for Your Business!
  

• The Essential Elements of Extraordinary Service
  

• How Industry Leading Companies deliver World-Class Customer Service!
  

• Managing for Pinnacle Performance and Greater Results!
  

• Your Customer Service Health Check-Up, and More!
  

As featured in Tire Review Magazine > > >

Program 3

SELL VALUE OR PAY THE PRICE

One of the biggest challenges facing all businesses is customer’s intent on receiving the lowest price for products

and services. As customers discretionary spending has decreased in the current economic downturn, the price factor

has increased dramatically. All too often when faced with this situation, sales personnel resort to price discounting

costing the businesses they represent substantial dollars in lost profits.

This High-Value session includes:

• Understanding customer’s needs now and your Value vs. Price
  

• Determining Value Advantages & Positioning Your True Value
  

• Monetizing Value to Maximize Sales & Profits
  

• Selling Value methods to discount less & sell more!
  

Click Here for Steve's Selling Value article as published on SalesGravy.com

Program 4

WIN-WIN NEGOTIATION

When sales representatives and customers meet, they enter into a complex process which goes far beyond

the application of simple sales tactics. Sustained success is achieved not just by employing standard sales

techniques but by being able to manage customer interactions and the interpersonal relationships involved.

This program delivers the key negotiation strategies and relationship-building skills to ensure sales professionals

know how to get the best outcome from every sales interaction they are involved in!

Experience Stronger Salesperson/Customer Relationships and Greater Sales Results by ensuring that the customer,

not just the organization—benefits! This Winning Session Includes:

• Understanding Negotiation and the “Win-Win” Methodology
  

• Your Negotiation Styles Profile and Assessing Your Counterpart
  

• Adapting Negotiation Styles for different communication types
  

• Behaviors of an Effective Negotiator
  

Click Here for attendee testimonials from this program as presented to The Pennsylvania Newspaper Association

Program 5

PRINCIPLES OF INFLUENCE

The Scientific Study of Persuasion and the Principles of Influence has been going on formally since the 1950’s.

By influencing positive changes in customer's behaviors, sales people can create strong customer bonds and

achieve greater results!

This fascinating and fun presentation references over thirty-five years of influence research and details the

psychology of why people say “yes” – and how to apply these findings to drive greater success in your business.

This Influential Session includes:

• How Principles of Influence work to produce positive changes in customer's behavior
  

• Proven Behavioral Methods to persuade and attract new customers
  

• How top performers use these principles and how you can too!
  

Program 6

IT STARTS WITH YOU

Like building a skyscraper, the building is only as strong as the foundation that supports it. In order to maximize

external results, sales and customer service people must have the proper internal focus and mindset.

This thought-provoking and inspiring session includes:

• Why Champion’s Win (The Mindset of Success)
  

• Set Yourself Up To Succeed (Positive Attitude insight & strategies)
  

• The Fish Philosophy  (based on the best-selling book)
  

• The Science of Behavioral Modification (implementing positive change
  

Click here for Steve's Professional Summary

When YOU Get Serious...

YOU Get Results!

For questions, investment fees and to reserve a presentation for your organization, please contact Steve directly @ 866-721-6086 Ext 701

or via email @ steve@saleawayllc.com

I thought the presentation was AWESOME to say the least. We have used motivational speakers

in the past but the problem with that was we pumped our guys up only to send them back to the store to do the exact same thing but with more enthusiasm! Well that doesn't make sense.

Steve was entertaining and motivational as a speaker but at the same time gave our people real tools they could go back to the store and use right away!

Joe Hermann, District Leader

Conrads Total Car Care