- PINNACLE PERFORMANCE -
High Performance Seminars
for
Sales Excellence & Professional Development
Pinnacle Performance
The High Performance Customer Service Seminar
What's holding your customer service effort back from producing greater sales and profitability for your business?
In today's challenging business market, savvy business owners recognize they need to make every customer interaction count. Unfortunately, many customer service reps and support staff personnel experience significant challenges with customer relations and selling skills. Consequently, poor quality customer experiences hinder customer loyalty and provoke lost sales opportunities that cost the businesses they represent substantial revenue and profits.
About this seminar:
In this engaging full-day training workshop, hosted by Sale Away LLC., CEO, Steve Ferrante, you will explore common challenges obstructing the performance potential of most customer service reps and support staff personnel and learn proven strategies and techniques to more effectively manage customer interactions and produce greater results!
**Also available as a featured speaker presentation or shorter (2-3 hours) seminar for
Also available as a featured speaker presentation or shorter (2-3 hours) seminar forWho should attend?
Any employee who regularly interacts with customers: Customer service and support staff representatives from novice employees who require basic training to experienced personnel in need of revitalization and new skills for performance improvement.
Objectives:
This seminar is developed specifically for customer service and support staff professionals. Presented in a format that is educational, inspirational, and entertaining, attendees will learn:
- Best practice customer service methodology to Gain Customer Confidence, Loyalty and Referrals!
- What customers truly value and what to do to create Exceptional Customer Experiences and Lasting Business Relationships!
- Effective interaction skills to Build Rapport and Trust and positively engage the customer.
- Face-to-face and telephone etiquette, interaction and listening skills.
- Communication skills to adapt to a wide variety of customer types.
- How to up sell services without being “salesy” or pushy.
- How to effectively handle objections, customer complaints, and more!
** Private, Specially Arranged Sessions For Your Organization **
Scheduling Options
WE HOST:Sale Away will make arrangements at a local (to you) conference facility.
Sale Away will make arrangements at a local (to you) conference facility. Depending on the best central access for your group, we will reserve aconference facility that will seat your group comfortably and away frombothersome in-office distractions. This service is limited to groups of 10 or more.Format
Your Pinnacle Performance session begins promptly at 9:00am and ends at 4:30pm. Doors will open and continental breakfast will be available beginning at 8:30am. Mid-morning and mid-afternoon breaks will be taken. One hour will be allocated for lunch on your own.
Tuition
Groups of 10 or more $225.00 pp. Includes the seminar, takeaway materials, continental breakfast and beverages. Tuition is payable as a 30% deposit at registration to reserve the day with Sale Away and the remaining 70% the day of the training.
For more information and/or to arrange a Pinnacle Performance Customer Service training event for your organization, click here to contact us
YOU HOST: If you host the training at your facility, the flat-fee is $1900 for groups of 7 or
less, $2200 for groups of 8 to 14, and $2500 for groups of 15-25. Individualsession size is limited to a maximum of 25 attendees. Contact us for specialDon't Forget Your Your Tax Deduction:
If the purpose of attending a Sale Away Pinnacle Performance seminar is to help you maintain or improve skills relating to employment or business, expenses relating to the program may be tax deductible according to I.R.C. Reg. 1.162-5. Please consult your tax adviser for instructions.
About the Presenter: Steve Ferrante
Steve Ferrante is the CEO and Trainer of Champions of Sale Away LLC. A true student of the profession, Steve has over 20 years of successful sales, sales management, and sales training experience. Through Steve's high-performance sales and professional development training, growth-driven organizations learn how to produce greater results and take their sales to the next level, and beyond. To learn more about Sale Away services and solutions visit www.saleawayllc.com. Steve can be reached directly at 866-721-6086 Ext. 701 or via email steve@saleawayllc.com.
