- PINNACLE PERFORMANCE -
The High Performance Customer Service Training Program























































































 























































































































































































































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When YOU Get Serious...
YOU Get Results!
ENGAGE - ENERGIZE - ENLIGHTEN - EMPOWER - EXCEL

!!! ATTENTION BUSINESS OWNERS !!!

What’s holding your customer service effort back from producing
 greater sales and profitability for your business?

In today’s challenging business market, smart business owners recognize they need to make every customer interaction
count. Unfortunately, many customer service representatives and support staff personnel experience significant challenges with customer relations and selling skills. Consequently, inferior quality customer experiences hinder customer loyalty and provoke lost sales opportunities that cost the businesses they represent substantial revenue and profits.

Pinnacle Performance Means Customer Service Excellence:

Produced and hosted by Sale Away LLC. CEO, Steve Ferrante, this highly-acclaimed full-day training seminar is, first and foremost, about being the best! Attendees will learn what the best customer service organizations are doing to achieve market superiority and how to apply world-class customer service best practices and principles in your business!

Designed For All Customer Service Representatives:

The Pinnacle Performance Customer Service Training Program explores common challenges obstructing the performance and potential of typical customer service representatives and support staff personnel and delivers proven methodology and techniques to improve customer relations and produce greater sales results!

The program is intended and beneficial for any employee that regularly interacts with customers, from novice employees who require basic training to experienced personnel in need of revitalization and new skills for performance improvement. 
Presented in a format that is educational, inspirational, and entertaining,
attendees will learn:

*Leader Lessons: Best practice customer service strategies to gain customer confidence,
 loyalty and referrals.

*How Fit Is Your Customer Service? - What it takes to Maximize your customer service health!

*The Essential Elements of Extraordinary Service: What customers truly value and what to do
  to create exceptional customer experiences and lasting business relationships!

*Proven relationship skills to build rapport/trust and positively engage customers!

*Telephone etiquette and skills to effectively manage customer interactions!

*Communcation and Active Listening Skills for Improved Customer Relations!

*Effectively managing customer complaints/problems, and more!
About The Trainer: 

Steve Ferrante is the CEO & Trainer of Champions of Sale Away LLC., providing Pinnacle Performance Sales, 
Customer Service and Leadership training, speaking and professional development services to success-driven businesses throughout North America. More details here > Meet Steve

A regular contributing “subject matter expert” editor for 
Tire Review Magazine sales and customer service content, 
Steve was originally featured in the January 2010 issue
cover story “Deliver World-Beating Customer Service”.

                                        
                                                Click-on the cover to open article >
** Private, Tailored Sessions For Your Organization **

​For organizations with 20 or more customer service representatives, the personalized attention of a private tailored training program at your facility or, if extra space is needed, a local conference facility, is highly recommended. 

This arrangement is typically conducted as a 2-4 day engagement with the identical training program each day, allowing you to maintain your customer support coverage by sending 1/2, 1/3,or 1/4 of your designated personnel per session.

Typical Format:

Your Pinnacle Performance Customer Service seminar begins at 8:30AM and ends at 4:30PM.
 Doors open and continental breakfast can be served beginning at 8:00AM. Mid-morning and mid-afternoon
15 minute breaks will be taken. 45 minutes will be allocated for lunch at the client's discretion.




Click-On link below for what you can expect from Steve's Pinnacle Performance Training

ENGAGE - ENERGIZE - ENLIGHTEN - EMPOWER - EXCEL

10+! I've been "getting" customer service training for over 25 years. This was a breath of fresh air. I was not bored... but left wanting more! Wish I could afford Steve as a personal trainer!" 

                                                                                                        Barbara Potts
                                                                                                        PA Media Group
Thanks for the great training Steve! Your pinnacle performance course was fantastic, entertaining and eye opening. It has changed the way I deal with my customers... All of them!

                                                                                                    Kevin Walsh
                                                                                                    Benson Group
Pinnacle Performance Customer Service is also available as a featured speaker
presentation or shorter (2-3 hours) seminar for your business or association.

Click here for information on all of Steve's featured speaker and short seminar programs

For questions, investment information and to reserve Pinnacle Performance training for your team, contact Steve Ferrante directly at 866-721-6086 Ext. 701 or via email at steve@saleawayllc.com
Are you a Tire/Auto Service Business?

 Pinnacle Performance is the Best Reviewed Sales/Customer Service
Training Program in the Tire & Auto Service Industry!

Click-On Here To Go There